Privacy Policy

Last updated: May 24, 2024

When you visit our website (therealtimeapp.com, agent.therealtimeapp.com, client.therealtimeapp.com) or download and utilize our mobile application (collectively, the “Website”) and/or use our services, you trust us with your data. The Real Time App, Inc. values your trust, and protecting your information is a high priority. The Real Time App, Inc. is committed to your privacy. This Privacy Policy explains what information The Real Time App, Inc. and its affiliates (collectively, “The Real Time App, Inc.” or “We”) collect, how information is collected, how we use that information, what information is shared with whom, and how The Real Time App, Inc. protects your information when you use our products and services (“Services”).

Please read this Privacy Policy carefully as it will inform you on what we collect and how we use it.

1. When This Privacy Policy Applies

Our Privacy Policy applies to all of the Services offered by The Real Time App, Inc., and its affiliates, including Services offered on other sites, but excludes Services that have separate privacy policies that do not incorporate this Privacy Policy, and Services that you may receive as a result of your participation in a program that expressly supersedes this Privacy Policy.

Our Privacy Policy does not apply to Services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Services, or other sites linked from our Services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our Services, and who may use cookies, pixel tags, and other technologies to serve and offer relevant ads.

2. Information We Collect

The information The Real Time App, Inc. collects varies based on the type of Services you use and the manner in which you access them. We do collect identifiable and sensitive information (“Personal Information”) about you for purposes of providing the Services. Depending on these factors, The Real Time App, Inc. may collect the following information about you:

  • Device Information and other Unique Identifiers. Including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
  • Demographic: Including name, telephone number, email address, and home or office address.

3. How We Collect Information

We collect information in the following ways:

  • Cookies and Anonymous Identifiers. We use various technologies to collect and store information when you visit a The Real Time App, Inc. service, and this may include sending one or more cookies or anonymous identifiers to your device, pursuant to our Cookie Policy. We also use cookies and anonymous identifiers when you interact with Services we offer to our partners, such as The Real Time App, Inc. features that may appear on other sites.
  • Tracking Pixels. Our Website may employ software technology called tracking pixels (a/k/a web beacons/web bugs/clear gifs) that enable us to better manage the content on the Website by informing us what content is effective. Tracking pixels are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of visitors to a website. In contrast to cookies, which are stored on a user’s computer hard drive, tracking pixels are embedded invisibly on website pages and are about the size of the period at the end of a sentence. We do not tie the information gathered by tracking pixels to your personally identifiable information.
  • Information You Provide. Our Website shall request specific information that you provide to us that will allow us to provide the Services. You are under no obligation to provide any information, however, not providing certain information may impact your ability to enjoy the Services.

4. How We Use Information We Collect

  • To Provide Services To You. We use the information that we collect about you to provide, maintain, protect and improve the Services that The Real Time App, Inc. provides to you.
  • Analytics. We use analytics tools and other third-party technologies, such as Google Analytics, to collect non-personal information in the form of various usage and user metrics when you use our site. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and demographics, and other similar information.
  • To Improve Our Services. We use de-identified, anonymous information that we collect about you for statistical and analysis purposes to improve our products and services, and to provide statistical analysis.

5. What Information We Share

No data is sold to third parties, however, aggregate data may be disclosed to third parties to fulfill the legitimate business purpose.

6. How We Protect Your Information

We take steps to secure all data through administrative, technical, and physical safeguards designed to protect against the risk of accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Unfortunately, we cannot guarantee the security of information transmitted through the Internet, and where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.

7. Transparency, Privacy Rights and Choices, and Account Termination

Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. While at this time we do not collect any personal information, we still value the rights you have. In the future if we do collect personal information, your privacy rights include:

  • Transparency and the right to information. Through this policy we explain how we use and share your information. However, if you have questions or need additional information you can contact us any time at hello@therealtimeapp.com.
  • Right of access, restriction of processing, erasure. You may contact us to request information about the Personal information we have collected from you, or to request that your Personal information be deleted. We will do our best to honor your requests, subject to any legal, ethical, and contractual obligations. To make a request or to ask us a question about our data practices, please contact us via email at: hello@therealtimeapp.com. When requesting access to your Personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Personal information that we hold about you. You may designate an authorized agent to request information on your behalf, provided that the authorized agent complies with our verification procedures to ensure your permission has been obtained.
  • Your right to access or delete the Personal information we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refrain from taking certain actions with respect to some or all of the Personal information that we hold about you. In addition, some or all of the Personal information may have been destroyed, erased, or made anonymous. In the event we cannot provide you with access to your Personal information, or we are unable to delete it, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
  • Right to correct your information. We endeavor to ensure that Personal information in our possession is accurate, current, and complete. If an individual believes that the Personal information about him or her is incorrect, incomplete, or outdated, he or she may equest the revision or correction of that information. We reserve the right not to change any Personal information we consider accurate. If it is determined that Personal information is inaccurate, incomplete, or outdated, we will use reasonable efforts to revise it and, if necessary, use reasonable efforts to inform agents, service providers, or other third parties, which were provided with inaccurate information, so records in their possession may be corrected or updated.
  • Right to withdraw your consent at any time. When we process your Personal information based on your consent, you have the right to withdraw that consent at any time. This includes consents regarding your participation in certain Services, email/text/other communication consents, or any other consent that you have provided to The Real Time App, Inc.. You may withdraw your consent by contacting us at: hello@therealtimeapp.com. Withdrawing consents may significantly limit your ability to use the Services.
  • Right to object or opt-out at any time. You have the right to object at any time to receiving marketing or promotional materials from us by either following the opt-out instructions in commercial e-mails or by contacting us, as well as the right to object to any processing of your Personal information or to participating in any program. We will consider any request you make to us, and provide a reply in a timely manner, according to our legal, ethical, and contractual obligations. Some non-marketing communications are not subject to a general right to opt-out, such as communications about transactions and disclosures to comply with legal or ethical requirements.
  • Right to data portability. You have the right to data portability of your own personal data by contacting us. There are instances where applicable law or regulatory requirements allow or require us to refrain from transmitting your Personal information to certain recipients or may require additional documentation before transmitting your information. In addition, some or all of the Personal information may have been destroyed, erased, or made anonymous. In the event we cannot fulfill your data portability request or require additional information to do so, we will contact you.
  • Your State Privacy Rights. State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
    • Confirm whether we process their personal information.
    • Access and delete certain personal information.
    • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
    • Data portability.
    • Opt out of personal data processing for:
    • Targeted advertising (excluding Iowa);
    • Sales; or
    • Profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
    • Either limit (opt-out of) or require consent to process sensitive personal data.

8. Retention of Collected Information

Except as otherwise permitted or required by applicable law or regulatory requirements, we will retain all data collected through your use of our Services only for as long as we believe it is necessary to fulfill the purposes for which the data was collected (including for the purpose of meeting any legal, accounting, or other reporting requirements or obligations).

9. Compliance and Cooperation with Regulatory Authorities

We regularly review our compliance with our Privacy Policy. If we receive a formal written complaint, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of Personal information that we cannot resolve with our users directly.

10. Changes to this Privacy Policy

This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party. If we change this Privacy Policy, we will post any privacy policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email and/or posting a notice in the Services. The Real Time App, Inc. reserves the right to modify this Privacy Policy at any time, so please review it frequently.

Last modified: May 24, 2024

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